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Passionate and driven to be the best . Experienced in Hospitality and Customer Service in Airlines and call center for several years have built me became a good in personalities and characteristic to implementing in every day. I’ve a good attitude cope with time, punctual and follow the deadline. As an experienced Cabin crew those point are mandatory to polish you become better person , it equipped me with such valuable experienced in Team Player role and at same time created me be more bold become independence in a learning process neither in making decision. I hope that those experience and quality that I possess on my previous or recent Job may contribute a good taught for your organization.
• Handling Operation fleet type Boeing 747-400, A340-300 & A330-300
• Operation for Umrah& Hajj flight ( Chartered by Flynas and Saudi Airlines)
• Provide an excellent customer service to passengers while ensuring their comfort and safety throughout the flight.
• Purser, will responsible to manage and take care of major thing in term of safety and also service for the dedicated assigned Zone area in Aircraft to ensure it always above the standard and follow guideline.
• Trained to deal with security and emergency situations which may arise and can administer first aid to passengers.
• Help passengers to board the plane and give a demonstration of safety procedures and equipment.
• Ensure the flying experience a pleasant one for the passengers and will serve refreshments and meals.
• Flew to International and Domestic Route
• Handling Operation fleet type Boeing 737-400 and 737-800 for Domestic Routes
• Provide excellent customer service to passengers (Business and Economy class) while ensuring their comfort and safety throughout the flight.
• Trained to deal with security and emergency situations which may arise and can administer first aid to passengers.
• Help passengers to board the plane and give a demonstration of safety procedures and equipment.
• Ensure the flying experience a pleasant one for the passengers and will serve refreshments and meals.
• To answer all Bank customer or Bank client interactions on a timely basis, take accurate information, route to relevant parties if necessary for resolution, and to ensure timely response to customer
• Recognize customer complaints/ problem and resolve it to maintain customer satisfaction
• Ensure all the customer need is be attended immediately with a clear information
Handling Sony Promotion
(This all promotion is for all over Malaysia included Sabah and Sarawak)
• Person In charge (PIC) For 4th season Sony promotion
i. Cash Back Promotion (Dec 2008 – Feb 2009)
ii. Privilege Bonus Promotion (March 2009 – April 2009
iii. Double Cash Back Promotion (May 2009 – August 2009
iv. Triple Cash Back Promotion (Nov 2009 – January 2010
